Courier App
Mobile application for couriers of a retail company
Achievements
Fully digitized the delivery process
What was the task
Our client, a major retail chain, decided to launch an e-commerce division and their own delivery service without using third-party providers.
Solution
In parallel with implementing the online store, we developed a suite of services from scratch to automate the delivery process, including a backend, an admin panel, and a dedicated mobile application for couriers.
The admin panel helps to track the delivery process, monitor metrics (waiting time, delivery speed, etc.), manage full-time and freelance couriers.
External couriers (self-employed and accredited) are used at peak load when the number of orders and the average delivery waiting time exceeds acceptable values.
Results
- Clear handover points: The user places the order, the assembler collects it, and the courier delivers it.
- Measurable and analyzable parameters: We can measure the order processing time at each stage, the time it takes for a courier to pick up the order after assembly, etc.
- We optimized the process to such an extent that our client was able to arrange express delivery of goods in just 39 minutes.
Main functions
01
Courier profile. A courier can handle multiple orders simultaneously.
02
Delivery status tracking: from order acceptance to the handover to the customer.
03
Solving the traveling salesman problem.
04
Automated push notifications with reminders for couriers.
Technologies
Gallery
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